Susan Pollard , NCPS

Susan Pollard is a registered therapeutic counsellor who holds the NCPS credential, a recognised professional counselling qualification. With seven years of clinical experience, she offers supportive, client-centered care designed to help people make thoughtful decisions and move forward in their lives.

Susan's practice is grounded in the belief that each person is the expert on their own experience. She works in partnership with clients, using a non-directive approach that emphasises empathy, respect and attention to the present moment while acknowledging how past events can influence current reactions. Her focus is practical and collaborative, helping clients explore belief systems and self-perceptions to see which ideas still serve them and which might be revised.

She supports people with a wide range of concerns, including stress, anxiety, relationship and family difficulties, self-esteem issues, coping with life changes, addictions, trauma and abuse, grief, intimacy-related challenges, anger, career questions and depression. Additional areas of attention include aging and caregiver stress, body image, codependency, communication difficulties and multicultural concerns. Susan aims to create a nonjudgmental space where clients can take a first brave step toward change and develop tools for ongoing growth.

Client-Centered and Mindfulness Approaches for Online Therapy

Susan uses Client-Centered Therapy to create a supportive and collaborative relationship in which the client leads the way. This approach focuses on empathy, active listening and acceptance, and helps with issues such as relationship difficulties, self-esteem concerns and navigating major life changes. Mindfulness Therapy is offered as a complementary approach that teaches practical skills for staying present and managing anxious or overwhelming thoughts. These practices can be especially helpful for stress, anxiety, trauma-related reactions and emotional regulation.

Finding the right therapeutic approach is part of the work. Susan will collaborate with each client to identify which methods feel most helpful based on the client’s needs, goals and preferences. Together they assess what is working and adjust the plan as progress unfolds, keeping therapy flexible and person-centered.

Online therapy with Susan is available by video call, phone session, live chat or text-based messaging, offering greater flexibility for scheduling and access. These options allow clients to engage in therapy from home or other convenient locations, making it easier to fit sessions into busy lives while maintaining continuity of care with licensed professionals and therapists.