Vickie Wai Hay Chan , BACP

Vickie Wai Hay Chan is a BACP-registered counsellor and certified sex therapist who relocated to the United Kingdom from Hong Kong with her family in 2022. She brings 18 years of professional experience working across hospital, social service and employee assistance program settings, where she has supported people facing work stress, relationship and family difficulties, mental health concerns, crisis situations and sexual health issues.

Vickie holds a Master Degree in Counselling from Australia earned in 2006 and has completed professional certificates in the Satir Growth Model for individual and family therapy and in sex therapy. She is recognised as a Certified Sex Therapist and is registered with the British Association for Counselling and Psychotherapy (BACP). Working full time as a counsellor and sex therapist, she draws on family-focused and humanistic theory to help people access their inner strengths and develop practical coping skills.

Fluent in English, Cantonese and Mandarin, Vickie offers therapy that addresses a wide range of concerns including anxiety, depression, stress, relationship and intimacy issues, trauma and abuse, grief, parenting and life transitions. She combines structured techniques with a compassionate, client-centered stance to help individuals and families explore change, improve communication and build resilience.

Therapeutic approaches and flexible online care

Vickie works with Client-Centered Therapy to create a warm, nonjudgmental space where a person’s own goals and strengths guide the work. This approach supports people dealing with self-esteem, life changes and the need to clarify personal values. Cognitive Behavioral Therapy (CBT) is used to identify and shift unhelpful thinking and behavior patterns, making it useful for anxiety, depression, stress and sleep difficulties. Emotionally-Focused Therapy (EFT) focuses on emotional experience and attachment in relationships; it can help couples and individuals improve communication, intimacy and connection.

Choosing the right approach is part of the therapeutic journey. Vickie collaborates with each person to assess needs, goals and preferences, and she adapts methods over time so the work remains practical and relevant to the client’s life.

Online therapy with Vickie is offered by video call, phone, live chat or text-based messaging, giving clients flexibility to fit sessions around work, family and geography. These options make it easier to maintain continuity of care and access licensed professionals even when schedules or locations change.